Terms & Conditions

All Bookings and Enquiries are Subject to Terms & Conditions and Etiquette

 

Spa Policy/Booking Terms

• Please be advised that appointments are subject to availability.
• If you have made a deposit, partial or full payment and the booking is cancelled – the payment can be taken as a gift voucher if the correct cancellation terms are met. Refunds have a R50 admin fee. (Gift Vouchers are valid for 3 years)
• You may cancel your booking by giving us written notice via email. In the event that the booking is cancelled, a reasonable cancellation charge will be levied as following:
  • 2 Days Prior to the date of the booking : 50% cancellation fee.
  • 1 Day Prior to the date of the booking or on the day cancellation (no shows included) : 100% cancellation Fee.
• Please note that the Hotel is a separate entity. You will be subject to the Hotels Terms & Conditions for all Reservations booked by Vhi Spa on your behalf.
• Any meals ordered, which is not part of your treatment, must be settled directly.
• Kindly note that bookings on weekends, public holidays or peak seasons will require a deposit.
• All bookings which are longer than 2 hours, or booking for 3 or more people, will require a deposit.
• Please note that late arrivals will be billed in full whilst reduced treatment time will apply.

 

Spa Etiquette

• Please be punctual for your appointment and arrive early.
• Please feel free to give your therapist feedback. Let her know if you have any special needs or disabilities so that your visit is comfortable.
• Please keep in mind that you are in a professional spa environment and will receive the treatment/ spa service you booked for.
• You may communicate your preferences during treatments so that adjustments can be made.
• Please be considerate and ensure that your cell phone is not on so that you, and the other clients, can enjoy the peaceful experience.
• Please do not leave children unattended for safety reasons.
• Tips are optional.
• Please do not bring food/ refreshments into the treatment area.

 

Terms & Conditions for Specials and/or Group Packages

• All clients have to attend on the same day at the same time.
• In the case of 3 people attending at once, clients will be treated in 1 or 2 rooms, whichever is available. If separate rooms are requested, the single person price and not a group price will apply.
• A maximum of 9 people can booked in at once for any ‘Book for 3 & Pay for 2 Packages’.
• Packages and prices can be changed by the spa without notice.
• Sale items are always valid until stocks last.

 

Terms and Conditions for Gift Cards/Vouchers 

• • Redeemability:

    • Gift vouchers are not valid during peak seasons, public holidays, or long weekends.
    • Vouchers can be redeemed at any branch, but certain treatments/packages are only available at specific branches and on specific days. Please contact us for details (e.g., midweek promotions are redeemable only midweek).
    • Please note: Weekends are considered peak times, and we recommend booking in advance to secure your spot.

  • Voucher Validity:

    • Standard vouchers are valid for 3 years from the date of purchase (excluding overnight/accommodation vouchers).
    • Overnight/accommodation vouchers are valid only at the advertised price and until the advertised end date. If the price increases after purchase, the voucher holder will need to pay the difference.

  • Pricing and Value:

    • Vouchers do not have a monetary value for treatments or packages. If prices increase, the holder must pay the difference.

  • Usage Rules:

    • Vouchers must be redeemed in one visit and cannot be split, transferred, or carried over.
    • A maximum of 4 vouchers can be booked at once.
    • Vouchers are not redeemable for cash.

  • Cancellations and Expiry:

    • Voucher bookings cancelled more than twice will result in the voucher been claimed as a cancellation fee.
    • Expired vouchers cannot be redeemed.

  • Other Important Notes:

    • Vouchers are the holder’s responsibility; lost vouchers cannot be replaced.
    • All bookings are subject to availability. Please contact us to secure your booking.
    • Peak Season Dates for 2026

• • •  27th to 30th November 2026
    • 9th December to 13th Jan 2027

 

Loyalty Programme – Terms & Conditions

Loyalty Terms and Conditions – General

• All loyalty benefits become available only after your first qualifying spa visit has been completed and fully paid.
• A valid email address is required on your loyalty profile to receive loyalty benefits.
• Your loyalty profile can be used at participating VHI Spa branches.
• Only one loyalty benefit may be redeemed per booking or visit.
• Loyalty benefits cannot be combined with other loyalty rewards, birthday coupons, promotional offers, specials or discounts.
• Loyalty points and rewards cannot be transferred to another client or exchanged for cash or account credit.
• Each loyalty benefit is subject to its own terms, conditions, exclusions and availability.
• All loyalty benefits are subject to participating branch and appointment availability.
• We reserve the right to amend or withdraw loyalty benefits and programme conditions without prior notice.

Loyalty Terms and Conditions – Earning Spa Points

• You earn 1 loyalty point for every R1 spent on qualifying spa treatments and services.
• Points are calculated on the final qualifying amount paid after discounts, credits and adjustments.
• Points are awarded once your qualifying purchase has been completed and fully paid.
• Loyalty points are earned on the qualifying spa treatment portion of all packages, including kiddies' party and bridal shower packages.
• No points are earned on meals, food, buffets, refreshments or hotel accommodation.
• Points are not earned on complimentary treatments, gift voucher redemptions or refunded amounts.
• Qualifying gift voucher purchases may earn loyalty points.
• Where a qualifying purchase is refunded or reversed, the corresponding loyalty points will also be reversed.
• Loyalty points are awarded once per qualifying transaction.
• No double-points promotions or additional points multipliers apply.
• There is no maximum limit to the number of points you can accumulate.
• Points cannot be transferred between spa clients or exchanged for cash.
• Your available points balance can be viewed on your loyalty profile.

Loyalty Terms and Conditions – Complimentary Spa Rewards

• Complimentary rewards become available when you have earned sufficient loyalty points.
• You can choose any available reward for which you have enough points.
• The required points are deducted immediately when you confirm Claim Reward.
• Any remaining points will stay on your loyalty profile.
• Complimentary rewards are valid Monday to Thursday only.
• Public holidays, long weekends and designated peak seasons are excluded.
• All complimentary treatments are subject to participating branch, therapist, treatment room and appointment availability.
• Only one loyalty reward may be redeemed per booking or visit.
• Rewards cannot be combined with birthday coupons, promotional offers, specials, discounts or other loyalty rewards.
• Complimentary treatments cannot be changed, split, substituted, transferred or exchanged for cash.
• Additional treatments, upgrades or add-ons are charged separately.
• No loyalty points are earned on complimentary treatments. Points may be earned on qualifying paid upgrades or additional treatments.
• All reward bookings are subject to our applicable booking and cancellation policy.

Loyalty Terms and Conditions – 4,000 Point Reward

• Complimentary 30-Minute Back, Neck & Shoulder Massage
• Requires 4,000 available loyalty points.
• 4,000 points will be deducted when the reward is claimed.
• Includes one 30-minute Back, Neck & Shoulder Massage.
• Valid for one person only.
• Valid Monday to Thursday only.
• Excludes public holidays, long weekends and designated peak seasons.
• Subject to participating branch, therapist and appointment availability.
• Cannot be split, transferred, substituted or exchanged for cash.
• Cannot be combined with other rewards, specials, promotions or discounts.
• Additional treatments and upgrades are charged separately.

Loyalty Terms and Conditions – 6,500 Point Reward\

• Complimentary 60-Minute Full-Body Swedish Massage
• Requires 6,500 available loyalty points.
• 6,500 points will be deducted when the reward is claimed.
• Includes one 60-minute Full-Body Swedish Massage.
• Valid for one person only.
• Valid Monday to Thursday only.
• Excludes public holidays, long weekends and designated peak seasons.
• Subject to participating branch, therapist and appointment availability.
• Cannot be split, transferred, substituted or exchanged for cash.
• Cannot be combined with other rewards, specials, promotions or discounts.
• Additional treatments and upgrades are charged separately.

Loyalty Terms and Conditions – 10,000 Point Reward

• Complimentary 60-Minute Couples Full-Body Swedish Massage
• Requires 10,000 available loyalty points.
• 10,000 points will be deducted when the reward is claimed.
• Includes a 60-minute Full-Body Swedish Massage for two people.
• Both guests must attend the same branch, on the same date and at the same appointment time.
• Both guests must be treated together in the same couples treatment room.
• Valid Monday to Thursday only.
• Excludes public holidays, long weekends and designated peak seasons.
• Subject to participating branch, therapist and couples treatment room availability.
• Cannot be split into separate bookings or redeemed individually.
• Cannot be transferred, substituted or exchanged for cash.
• Cannot be combined with other rewards, specials, promotions or discounts.
• Additional treatments and upgrades are charged separately.

Loyalty Terms and Conditions – 15,000 Point Reward

• Complimentary Couples Swedish Massage & Foot Massage
• Requires 15,000 available loyalty points.
• 15,000 points will be deducted when the reward is claimed.
• Includes a 60-minute Full-Body Swedish Massage and a 30-minute Foot Massage for each of the two guests.
• Both guests must attend the same branch, on the same date and at the same appointment time.
• Both guests must be treated together in the same couples treatment room.
• Valid Monday to Thursday only.
• Excludes public holidays, long weekends and designated peak seasons.
• Subject to participating branch, therapist and couples treatment room availability.
• Treatments cannot be split into separate bookings or redeemed individually.
• Cannot be transferred, substituted or exchanged for cash.
• Cannot be combined with other rewards, specials, promotions or discounts.
• Additional treatments and upgrades are charged separately.

Loyalty Terms and Conditions – Birthday Benefit (25% Off)

• Your birthday benefit entitles you to 25% off a qualifying spa treatment or package.
• You must have an active loyalty profile with at least one qualifying, completed and fully paid purchase.
• Your correct date of birth and a valid email address must be recorded on your loyalty profile before your birthday coupon is issued.
• Your birthday coupon will be automatically generated and emailed to you when you qualify.
• A birthday recorded on your profile does not automatically entitle you to the discount without a valid system-issued birthday coupon.
• The birthday coupon is valid for three months from the date of issue.
• Valid for one use only.
• Valid Monday to Sunday, excluding public holidays.
• Valid for one or two people only.
• Group bookings of three or more people are excluded.
• For two people, both guests must attend the same branch, on the same date and at the same appointment time.
• Both guests must be accommodated together in the same couples treatment room.
• The 25% discount applies to qualifying spa treatments and the qualifying spa treatment portion of packages only.
• Meals, food, buffets, refreshments and hotel accommodation are excluded from the discount.
• All birthday bookings are subject to participating branch, therapist and treatment room availability.
• Birthday coupons cannot be combined with other loyalty rewards, specials, promotional offers, discounts or coupons.
• Birthday coupons are non-transferable and cannot be exchanged for cash or account credit.
• Birthday coupons cannot be issued retrospectively where the required profile information was missing or incorrect.
• Your valid birthday coupon must be verified when booking and redeeming your birthday benefit.

Loyalty Terms and Conditions – Cancellations & No-Shows

• All complimentary reward bookings are subject to our applicable booking and cancellation policy.
• Where a booking is cancelled within the permitted cancellation period, the reward may be restored or reissued according to the applicable cancellation policy.
• Late cancellations or failure to attend an appointment may result in the reward being forfeited in accordance with the applicable cancellation policy.
• If the spa cancels your confirmed reward appointment, your reward or applicable points will be restored without penalty.
• Loyalty points and rewards cannot be manually restored or transferred without authorised approval.
• All reward claims, cancellations and restorations are recorded against your loyalty profile.

Additional Loyalty Programme Conditions

• Loyalty benefits are available only at participating branches.
• Treatment and reward availability may vary between branches.
• All complimentary reward bookings are subject to the applicable public holiday, long weekend and peak-season exclusions.
• You are responsible for ensuring your loyalty profile contains accurate contact details.
• Birthday benefits require your correct date of birth and a valid email address.
• All loyalty rewards and birthday coupons must be verified before redemption.
• We reserve the right to amend reward points requirements, qualifying treatments, participating branches and programme conditions.
• Loyalty benefits may be amended or withdrawn without prior notice.
• All spa visits and bookings remain subject to our general spa booking terms and conditions.

Thank You for Being Part of Our Spa Family!

We love rewarding you for taking time to relax, unwind and enjoy a little self-care.

Keep visiting, keep earning points and enjoy more complimentary spa treats with us!