Terms & Conditions

All Bookings and Enquiries are Subject to Terms & Conditions and Etiquette

Spa Policy/Booking Terms

• Please be advised that appointments are subject to availability.
• If you have made a deposit, partial or full payment and the booking is cancelled – the payment can be taken as a gift voucher if the correct cancellation terms are met. Refunds have a R50 admin fee. (Gift Vouchers are valid for 3 years)
• You may cancel your booking by giving us written notice via email. In the event that the booking is cancelled, a reasonable cancellation charge will be levied as following:
  • 2 Days Prior to the date of the booking : 50% cancellation fee.
  • 1 Day Prior to the date of the booking or on the day cancellation (no shows included) : 100% cancellation Fee.
• Please note that the Hotel is a separate entity. You will be subject to the Hotels Terms & Conditions for all Reservations booked by Vhi Spa on your behalf.
• Any meals ordered, which is not part of your treatment, must be settled directly.
• Kindly note that bookings on weekends, public holidays or peak seasons will require a deposit.
• All bookings which are longer than 2 hours, or booking for 3 or more people, will require a deposit.
• Please note that late arrivals will be billed in full whilst reduced treatment time will apply.

Spa Etiquette

• Please be punctual for your appointment and arrive early.
• Please feel free to give your therapist feedback. Let her know if you have any special needs or disabilities so that your visit is comfortable.
• Please keep in mind that you are in a professional spa environment and will receive the treatment/ spa service you booked for.
• You may communicate your preferences during treatments so that adjustments can be made.
• Please be considerate and ensure that your cell phone is not on so that you, and the other clients, can enjoy the peaceful experience.
• Please do not leave children unattended for safety reasons.
• Tips are optional.
• Please do not bring food/ refreshments into the treatment area.

Terms & Conditions for Specials and/or Group Packages

• All clients have to attend on the same day at the same time.
• In the case of 3 people attending at once, clients will be treated in 1 or 2 rooms, whichever is available. If separate rooms are requested, the single person price and not a group price will apply.
• A maximum of 9 people can booked in at once for any ‘Book for 3 & Pay for 2 Packages’.
• Packages and prices can be changed by the spa without notice.
• Sale items are always valid until stocks last.

Terms and Conditions for Gift Cards/Vouchers 

• • Redeemability:

    • Gift vouchers are not valid during peak seasons, public holidays, or long weekends.
    • Vouchers can be redeemed at any branch, but certain treatments/packages are only available at specific branches and on specific days. Please contact us for details (e.g., midweek promotions are redeemable only midweek).
    • Please note: Weekends are considered peak times, and we recommend booking in advance to secure your spot.

  • Voucher Validity:

    • Standard vouchers are valid for 3 years from the date of purchase (excluding overnight/accommodation vouchers).
    • Overnight/accommodation vouchers are valid only at the advertised price and until the advertised end date. If the price increases after purchase, the voucher holder will need to pay the difference.

  • Pricing and Value:

    • Vouchers do not have a monetary value for treatments or packages. If prices increase, the holder must pay the difference.

  • Usage Rules:

    • Vouchers must be redeemed in one visit and cannot be split, transferred, or carried over.
    • A maximum of 4 vouchers can be booked at once.
    • Vouchers are not redeemable for cash.

  • Cancellations and Expiry:

    • Voucher bookings cancelled more than twice will result in the voucher been claimed as a cancellation fee.
    • Expired vouchers cannot be redeemed.

  • Other Important Notes:

    • Vouchers are the holder’s responsibility; lost vouchers cannot be replaced.
    • All bookings are subject to availability. Please contact us to secure your booking.

Loyalty Terms and Conditions-General

• Kindly note that all benefits are valid only after your first visit.
• Benefits are only awarded to profiles with valid email addresses.
• Each coupon is on valid according to its specified terms.
• Benefits are subject to change without prior notice from the spa.
• Only one loyalty benefit to be redeemed per visit.
• Each loyalty benefit comes with its own terms and conditions.

Loyalty Terms and Conditions- Spa Discounts

• Both the 5% or 25% discounts exclude accommodation and buffet packages.
• Both the 5% or 25% discounts exclude already discounted packages or treatments.

Loyalty Terms and Conditions- Referral Benefit

• We’re excited to announce that our referral benefits program will be launching soon! Loyalty members will be the first to know when this exciting new initiative goes live.
  

Loyalty Terms and Conditions- Birthday Benefit

• Birthday coupons are only awarded to active loyalty profiles.
• In order to qualify for birthday coupons, you must log onto your profile on our website & fill in your birthday.
• The Birthday coupon 25% Off Coupon is valid for 3 months upon receiving the coupon.
• Please note that this coupon is valid for one use only.
• Please note that this coupon is valid for only 1 or 2 people. When booking for 2, both to attend on the same day & time.
• When you book for a single person; the 25% is deducted off the entire invoice, products included.
• When you book for a couple; the 25% is deducted off 1 couple’s treatment & any add-on that the couple has.
• Not applicable to group bookings.
• Kindly note that accommodation and buffet packages are not included.
• Valid 7 days a week.
• Birthday coupons can be used to purchase a gift voucher but are subject to all standard birthday terms